Delivery / Returns

Whittakers Schoolwear values you as our customer. We aim to ensure all of our products are delivered on time and in the same condition in which they left our warehouse.

TIMESCALES

We aim to deliver your order within 3-5 working days.

PRICES AND AVAILABILITY

Our delivery charges to UK Mainland addresses excluding the Scottish Highlands are a flat rate of £3.95. No qualifying criteria are currently available for Free Delivery. We do not currently deliver our products outside of the UK Mainland. If you require delivery to the Scottish Highlands or Islands then please contact us by dialling 01254 582685.

COURIERS

Along with using our own in-house delivery team, we use a variety of local and national couriers to deliver our products.

Along with using our own in-house delivery team, we use a variety of local and national couriers to deliver our products.

Deliveries must be signed for. If no one is available to receive your order at the time of delivery, the courier driver will leave notification of the attempted delivery and return the goods to the regional depot for your area, from where you will be responsible for arranging collection or possible re-delivery.

Whittakers Schoolwear operates this policy to provide formal proof with respect to goods being despatched and safely received. Delivery will only be made to the delivery address specified at the time the order is placed. For customer convenience, Whittakers Schoolwear allows customers to specify a different address for delivery at the time of order. For example, a lot of customers specify that goods are to be delivered to their place of work or to a neighbour who they know will be available to accept delivery.

Our Couriers will attempt delivery once and will leave calling cards if the order was not delivered. However, it is your responsibility to re-arrange a new delivery day and, if no contact is made within approximately one week from first delivery attempt, the item will be returned to the store from which it was shipped.

RETURNS

Both faulty and non-faulty items can be returned within 28 days of the purchase date.

If the items despatched are faulty or the wrong items have been despatched, then please contact us by dialling 01254 582685 and we will make arrangements with you. If the items do not fit due to the wrong size being ordered, or the items are no longer required, then it is the responsibility of the customer to either return the items to any one of our stores, including any paper work despatched with the order, or ship it back to our Head Office address at their own expense. Once the items have been returned via one of these methods, we will then issue a refund onto the card that was used to pay for the item. Refunds usually take between 3 – 5 working days.

HELP

If you are unsure about any of the information provided above, then please contact us on 01254 582685 to speak to a member of staff at our Head Office.

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