Delivery & Returns Delivery Policy Our delivery charges are based on weight to be able to offer the best price available. No qualifying criteria is currently available for Free Deilivery. The cost for up to 2 kilos, to UK Mainland addresses excluding the Scottish Highlands is £5. Deliveries must be signed for. If no one is available to receive your order at the time of delivery, the courier driver will leave notification of the attempted delivery and return the goods to the regional depot for your area, from where you will be responsible for arranging collection or possible redelivery. Whittaker’s Schoolwear operate this policy to provide formal proof with respect to goods being despatched and safely received. Delivery will only be made to the delivery address specified at the time the order is placed. For customer convenience Whittaker’s Schoolwear allow customers to specify a different address for delivery at the time of order. For example a lot of customers specify that goods are to be delivered to their place of work or to a neighbour who they know will be available to accept delivery. Our Couriers will attempt delivery once and will leave calling cards if the order was not delivered. However it is your responsibility to rearrange a new delivery day and if no contact is made within approximately one week from first delivery attempt. Discount Interiors recommend that you do not book decorators, until you have the order in your possession. Payment Information We currently accept only one payment method. 1) Secure Card Payments. Delivery Coverage We deliver to mainland UK only. Returns Policy It is extremely unusual for our customers to want to return any of the products that Whittaker’s Schoolwear sell but in the unlikely event that they do this is our policy :-You have the right to cancel an order with us, prior to despatch or any part of an order within 14 days from the day of delivery if you are not 100% satisfied. However, we regret that we cannot accept returns of items that have been used or returns of items where the packaging has been removed. The procedure for returning an item is Contact us to notify us that you have an item to be returned, within 3 days of delivery. Please package the item securely and send it to us so that we receive it within 14 working days of the date that the item was delivered to you. We strongly recommend that you use a recorded-delivery courier service as we can not accept liability for goods lost in transit to us. Please note that you will be responsible for the costs of returning the goods to us unless we have delivered a faulty item to you. If you have received an item that is faulty, please contact us within 3 working days of the date that the item was delivered to you. You will have to return the Item yourself by either taking it to any of our shops where you will be issued with a full refund upon proof of purchase being presented or by returning the item to us in the post. We will not refund postage costs if the delivery contained more than one item. If you choose to return the item via post or courier then please contact our head office to discuss methods for refunding any monies owed to you. All of the faulty product must be sent back, including the labels and wrappers. No claim can be addressed by Whittaker’s Schoolwear, if these are not provided. We will issue a refund of the purchase price of the returned item, not including postage costs, (unless the item was faulty in which case we can resend the product to you), within 3 working days of receiving the item safely back to ourselves, and in the same state as originally despatched to you. The returned goods must be in a condition suitable for resale. This does not affect your statutory rights.