WE ARE STILL OPEN FOR BUSINESS
Following government advice, all of our shops are closed to the public but our website remains operational. You may place orders on our website and have them delivered to your home address. Delivery times will be slightly extended so that you will receive your order within 7-10 working days.
We wish all of our customers good health and would like to thank you for your continued support.
Our delivery charges to UK Mainland addresses excluding the Scottish Highlands are a flat rate of £3.95. No qualifying criteria are currently available for Free Delivery. We do not currently deliver our products outside of the UK Mainland. If you require delivery to the Scottish Highlands or Islands then please contact us by dialling 01254 582685.
Due to our varying locations, we use a variety of local and national couriers to deliver our products.
Deliveries must be signed for. If no one is available to receive your order at the time of delivery, the courier driver will leave notification of the attempted delivery and return the goods to the regional depot for your area, from where you will be responsible for arranging collection or possible re-delivery.
Whittakers Schoolwear operates this policy to provide formal proof with respect to goods being despatched and safely received. Delivery will only be made to the delivery address specified at the time the order is placed. For customer convenience, Whittakers Schoolwear allows customers to specify a different address for delivery at the time of order. For example, a lot of customers specify that goods are to be delivered to their place of work or to a neighbour who they know will be available to accept delivery.
Our Couriers will attempt delivery once and will leave calling cards if the order was not delivered. However, it is your responsibility to re-arrange a new delivery day and, if no contact is made within approximately one week from first delivery attempt, the item will be returned to the store from which it was shipped.
Both faulty and non-faulty items can be returned within 14 days of the purchase date.
If the items despatched are faulty or the wrong items have been despatched, then please contact us by dialling 01254 582685 and we will make arrangements with you. If the items do not fit due to the wrong size being ordered, or the items are no longer required, then it is the responsibility of the customer to either return the items to any one of our stores, including any paper work despatched with the order, or ship it back to our Head Office address at their own expense. Once the items have been returned via one of these methods, we will then issue a refund onto the card that was used to pay for the item. Refunds usually take between 3 – 5 working days.